Privacy And Policies
At TopFlight Plasma Cuts, your privacy matters. This policy explains what personal information we collect, how we use it, and how we protect it when you visit our website or place an order.
What We Collect
When you interact with our website, we may collect:
- Your name, email, phone number, and address
- Payment information (processed securely via third-party services)
- Order details and communication history
- Website usage data (via cookies and analytics tools)
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide customer service and updates
- Improve our website, services, and user experience
- Send promotional emails (only if you’ve opted in)
Sharing Your Data
We do not sell or rent your personal information. We may share your data only with trusted third parties like:
- Payment processors (to handle secure transactions)
- Shipping or delivery partners
- Web hosting or analytics providers (to run and improve the site)
These parties only access your data to perform their services for us.
Cookies
We use cookies to help the site function smoothly, remember your preferences, and understand how visitors use our website. You can manage cookies through your browser settings at any time.
Data Security
We take reasonable steps to protect your data using secure systems and trusted partners. However, no method is 100% secure, and we cannot guarantee absolute security.
Your Rights
You may request to view, update, or delete your personal data by contacting us at quotes@topflightplasmacuts.com
Refund & Cancellation Policy
Digital Templates:
- Due to the nature of digital products, no refunds will be given once files are downloaded.
- If you face any technical issue or wrong file, contact us within 3 days for support.
Custom Design & CNC Services:
- You may cancel before we begin the work and get a full refund.
- Once design or cutting begins, no refund will be issued.
- If there’s an error on our part, we’ll fix it or offer a partial/full refund depending on the case.
How to Request a Refund:
Email us at [quotes@topflightmetalworks.com] with your order ID and reason. We’ll review and respond within 2–3 business days.